Tele Caller

1 day ago

Kolar Road Bhopal Madhya Pradesh, India SSDIGIMARK Full time

**Responsibilities**:

- **Lead Calling & Conversion**:

- Make outbound calls to potential and existing customers to promote products or services.
- Convert cold leads into warm or hot leads through effective communication and persuasion.
- Follow up with interested leads to close sales or schedule appointments.
- **Customer Interaction**:

- Handle inbound queries politely and professionally, providing accurate information about products or services.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Address customer concerns or objections and provide suitable solutions.
- **Database Management**:

- Maintain detailed call logs and update the CRM with relevant customer information.
- Ensure all data (contact details, feedback, call status) is recorded accurately.
- Segment and categorize leads based on interaction and interest level (Hot, Warm, Cold).
- **Communication & Follow-ups**:

- Coordinate with field sales or marketing teams for scheduling meetings or demonstrations.
- Maintain consistency in follow-up calls to ensure customer engagement.
- **Reporting & Feedback**:

- Prepare daily/weekly call reports and share updates with the team leader or manager.
- Collect customer feedback to improve product presentation and sales strategy.
- Highlight recurring issues or customer insights to management.
- **Target Achievement**:

- Meet or exceed daily, weekly, and monthly calling and conversion targets.
- Stay motivated and maintain high call productivity.
- Work under pressure to achieve sales and lead generation goals.
- **Team Coordination**:

- Collaborate with marketing and sales departments to refine campaign strategies.
- Participate in team meetings, training sessions, and performance reviews.
- Share best practices and assist in improving team efficiency.
- **Professional Conduct**:

- Maintain a courteous tone and follow company communication protocols.
- Adhere to scripts while customizing conversations based on customer responses.
- Respect customer privacy and comply with company policies on data security.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Telecalling: 1 year (required)
- Sales: 1 year (preferred)

Work Location: In person

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