Expert - Business Excellence

3 days ago

Bengaluru Karnataka, India Merck Group Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimageable with us.

**Who are you**:

- Support the planning and execution of improvement initiatives using Lean and Continuous Improvement (CI) methodologies.
- Assist in conducting process assessments to identify areas of improvement related to efficiency, quality, and service levels.
- Conduct Lean workshops and Kaizen events to support operations teams
- Conduct problem-solving sessions for the operations team on a need basis.
- Support the deployment of Daily Management practices across service units, including data collection, metric tracking, and visual management updates.
- Help facilitate the monthly Performance Management (PM) cycle by preparing dashboards, tracking key performance indicators, and coordinating review meetings.
- Maintain documentation related to CI initiatives, including standard work, root cause analysis, and action plans.
- Collaborate with teams to track the progress of improvement ideas and follow up on the implementation of agreed actions.
- Assist in promoting a culture of continuous improvement by sharing success stories and engaging employees through campaigns and recognition.
- Support the onboarding and stabilization of new transitions through data analysis, reporting setup, and metric validation.

**Education**:
Graduation / Masters in any discipline

Your Role:
Job Specific Competencies & Skills:

- Foundational Understanding of CI Tools: Basic knowledge of Lean, Six Sigma, and problem-solving methodologies; exposure to project support or improvement activities is a plus.
- Data Orientation: Ability to gather and interpret data, use Excel for analysis, and support metric-based discussions.
- Communication & Collaboration: Strong interpersonal skills with the ability to work effectively in a team environment and engage stakeholders at different levels.
- Learning Agility: Willingness to learn and grow through hands-on experience, mentoring, and structured training.
- Customer Focus: Passion for improving service quality and supporting internal customers.
- Technical Proficiency: Comfortable using MS Office (Excel, PowerPoint, Outlook); familiarity with tools like Visio or Power BI is an added advantage.
- Organizational Skills: Ability to manage multiple tasks, track deadlines, and follow through on actions.

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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