Customer Services Professional

4 days ago

Bengaluru, India Siemens Full time

**Role: Customer Services Professional**

The world never stands still. And new challenges arise every day. With a passion for questioning things, for supplying ideas, and intelligently driving things forward we are helping society move towards a more intelligent future. Be it with technologies that reduce carbon emissions in cities or hyperintelligent robots. This is how we are able, to tackle the most important projects and push them forward together. Help us shape the future.

With our innovative and integrated technology we support our customers in continuously improving the reliability, safety, and efficiency of products, processes and plants. Can you help us shape the future? We’re looking for dedicated people with the skills and vision to build a better tomorrow. Join our team and help us create the technology that will transform entire industries, cities and even countries.

**Change the future with**
- Responsible for reproducing, troubleshooting Customer Problem Statements on PCS 7 Products
- Set up the test environments in Lab for different types of Customer Problem Statements, which involves configuration of the products under test.
- Responsible for writing bug reports and verifying them after fixes.
- Involves in interacting with Business Partners and Customers for technical clarifications.
- The work involves Handling Escalations and Support on SIMATIC PCS 7 systems
- Involves in interacting with Business Partners for technical clarifications
- The work involves Handling Escalations and Support on SIMATIC PCS 7 systems

**What you need to make real what matters**
- We need a graduate BE - Electrical, Electronics & Communications or Instrumentation Engineering with 3-5 years of total experience in Industrial Automation Domain (experience with PCS 7 SIMATIC Batch is additional advantage)
- Worked on Redundant PLCs configurations.
- Worked on Failsafe configurations.
- Worked on SCADA HMI (in-depth knowledge)
- Hands on working Exp. on continuous and sequential control logics.
- Hands on working exp on field device
- Knowledge on Product Testing

**We’ve got quite a lot to offer. How about you?**

This role is based in Bangalore. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

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