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Customer Service Assistant

2 weeks ago

Bengaluru, India VictaMan Services Private Limited Full time

2. Resolve customer complaints or concerns effectively and efficiently by understanding their needs and providing appropriate solutions.
3. Maintain a deep understanding of our products/services to address customer queries accurately and provide product-related assistance.
4. Escalate complex or unresolved issues to the appropriate internal teams while ensuring timely follow-up and resolution.
5. Build strong customer relationships by actively listening, empathizing, and displaying a high level of customer care.
6. Collaborate with cross-functional teams to improve customer support processes and contribute to the overall enhancement of customer experience.
7. Identify opportunities to upsell or cross-sell products and services to customers, working closely with the sales team.
8. Stay updated on industry trends, product features, and policies to provide accurate information and offer valuable recommendations.
9. Maintain a positive and professional attitude at all times, promoting a customer-centric culture within the organization.
Qualifications and Skills:
1. High school diploma or equivalent (Bachelor's degree preferred).
2. Proven experience in a customer support or customer service role.
3. Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
4. Strong problem-solving and decision-making abilities, with a focus on delivering effective solutions.
5. Ability to handle challenging customer interactions with patience, empathy, and professionalism.
6. Ability to work effectively in a team-oriented environment.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
8. Flexibility to work in shifts, including evenings, weekends, and holidays as required.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 6362235230