Front Office Assistant Female

2 days ago

Anna Nagar Chennai Tamil Nadu, India fitness Full time

Front desk has a dynamic role that combines customer service, administrative tasks, and a passion for health and fitness. Here are the primary responsibilities typically associated with this position:

- **Welcoming Members**: Greet clients and visitors warmly, providing a positive first impression of the studio.
- **Checking In Clients**: Manage the check-in process for members attending classes or personal training sessions, ensuring accuracy in attendance records.
- **Managing Memberships**: Handle membership inquiries, sign-ups, renewals, and cancellations, while maintaining accurate membership records.
- **Scheduling Classes**: Assist clients in booking classes, personal training sessions, and special events, as well as updating schedules as needed.
- **Providing Information**: Offer information about studio programs, class schedules, trainers, and pricing, and respond to general inquiries.
- **Handling Payments**: Process payments for memberships, class passes, merchandise, and other services, ensuring accurate transactions.
- **Maintaining Cleanliness**: Help ensure the front desk and reception area are tidy and presentable, reflecting the studio’s professional image.
- **Addressing Concerns**: Listen to and resolve any client issues or complaints, escalating concerns to management when necessary.
- **Promoting Services**: Upsell or promote new classes, special promotions, or fitness programs to enhance client engagement.
- **Communicating with Staff**: Coordinate with trainers and other staff to facilitate smooth operations and relay client needs or feedback.
- **Managing Inventory**: Keep track of fitness merchandise or supplies, ensuring adequate stock levels and assisting with reordering as needed.

This role requires excellent interpersonal skills, a passion for fitness, and the ability to multitask in a fast-paced environment.

Pay: From ₹20,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Microsoft Office: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

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