Gbs Customer Service Representative

7 days ago

Pune Maharashtra, India UPS Full time

**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.**

Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

**Fiche de poste**:
**Job Title**: US Voice Support Representative
**Location**: Pune, India

**Job Type**: Full-time
**Department**: Customer Service - UPS Logistics
**Shift Timing**: Aligned to US shift hours, as per process requirements.

**Key Responsibilities**:

- Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
- Understand customer needs and offer solutions that align with UPS Logistics' services and policies.
- Manage calls while maintaining a high standard of service.
- Accurately document customer interactions and issue resolutions in the CRM system.
- Stay informed about UPS Logistics’ products, services, and operational guidelines.
- Collaborate with internal teams to ensure prompt and effective issue resolution.
- Identify and suggest areas for process improvement to enhance customer satisfaction.

**Qualifications**:

- Experience: Minimum of 1 year in US customer service, preferably in a voice support role.
- Language Skills: Fluency in English with excellent written and verbal communication.
- Strong problem-solving capabilities and attention to detail.
- Ability to manage tasks independently and within a team environment.
- Proficiency in using voice support platforms, CRM tools, and other customer service software.
- Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.

**Preferred Qualifications**:

- Graduation and above.
- Experience in a call center.
- Familiarity with international BPOs.
- Ability to handle high volumes of call traffic effectively.

**Type de contrat**:
en CDI
- Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._

  • Gbs Ie Supervisor

    21 minutes ago

    Pune, Maharashtra, India UPS Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Gbs Ie Supervisor

    22 minutes ago

    Pune, Maharashtra, India UPS Full time

    **Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et...

  • Gbs Customer Service Representative

    7 days ago

    Pune, Maharashtra, India UPS Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • GBS Customer Service Representative

    5 days ago

    Pune, Maharashtra, India UPS Supply Chain Solutions (UPS SCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Customer Service Representative

    25 minutes ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...

  • GBS Customer Service Representative

    2 weeks ago

    pune, India UPS Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • GBS Customer Service Representative

    2 weeks ago

    IN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) UPS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • GBS Head

    1 week ago

    Pune, India Michael Page Full time

    Strategic Leadership & TransformationFunctional OversightAbout Our ClientThe hiring company is a well-established organisation within the chemical industry. As a medium-sized enterprise, it is known for its focus on innovation and operational efficiency, offering employees opportunities to work on impactful projects.Job DescriptionLead the Global Business...

  • GBS Head

    2 weeks ago

    Pune, India Michael Page Full time

    Strategic Leadership & Transformation Functional Oversight About Our Client The hiring company is a well-established organisation within the chemical industry. As a medium-sized enterprise, it is known for its focus on innovation and operational efficiency, offering employees opportunities to work on impactful projects. Job Description Lead the Global...