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Bpo Voice Process
2 weeks ago
Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (required)
**Language**:
- Hindi, English and Kannada (required)
**Speak with the employer**
+91-XXXXXXXXXX