Associate-product Content

**Your Role**:
**A Day in the Life**
- Develop concise technical documentation for end-users, including user guides, release notes, and how-to videos.
- Utilize digital adoption platforms such as WalkMe to create interactive product tours that enhance user experience and product understanding.
- Craft compelling product marketing materials, such as whitepapers, blogs, FAQ sheets, and other collateral, to support our marketing efforts.
- Create comprehensive product enablement content, including training guides, enablement decks, and sales pitch decks, to support our sales and customer success teams.
- Collaborate with product managers, engineers, sales teams, and customer success teams to gather information and ensure the accuracy and effectiveness of content.
- Participate in content strategy planning to ensure alignment with company goals and user needs.

**Your work will enable all of these**:

- Elevating Product Usability and Customer Satisfaction: Produce premium documentation and engaging marketing materials that improve user experience and satisfaction, making our products more intuitive and accessible.
- Maintaining Documentation and Marketing Excellence: Ensure that all technical documentation and product marketing collaterals are meticulously accurate and current, supporting the seamless introduction of new products and updates.
- Promoting Team Collaboration and Knowledge Sharing: Act as a linchpin for knowledge exchange within the company, enhancing synergy between product managers, developers, marketing, sales teams, and other stakeholders through clear, coherent documentation and compelling marketing narratives.
- Boosting Customer Success and Product Adoption: Create content that simplifies the learning process and enhances product adoption, including training guides, enablement decks, and sales pitch materials, contributing to the overall success of our customers.

**What You Need**
- 0-2 years of experience in content creation, technical writing, or a similar role. Fresh graduates with relevant internships or project experience are welcome to apply.
- Familiarity with HTML/CSS, digital adoption tools like WalkMe, and multimedia content creation tools is a plus.
- Experience with documentation tools like Confluence and knowledge-base software like Helpjuice is a plus.
- Excellent writing, editing, and proofreading skills with a keen eye for detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and the ability to manage multiple projects simultaneously

This role is an excellent opportunity for someone passionate about technology and knowledge management, eager to grow their skills in technical communication, and committed to delivering high-quality content that meets the needs of both - internal stakeholders and end-users

**What We Offer**
- **Rewards and Recognition**: Feeling like you’re outperforming on your projects? Get recognition for your dedicated efforts and demonstrated work ethic.
- **Health Insurance and Mental Well-being**: We offer health benefits and insurance to you and your family for hospital-related expenses pertaining to any illness, disease, or injury. We also have Employee Assistance Programs (EAPs) to give you 24X7 access to certified therapists and psychologists.
- **Sabbatical Leave Policy**: Do you want to focus on skill development, pursue an academic career, or just reset? We’ve got you covered.
- **Open Floor Plan**: Cubicles are a thing of the past and to modernize our office space, we have open floor sittings at every office location. Share ideas with your peers and bond better in an open floor office where there are no barriers and you are inspired to be creative.
- **Paternity and Maternity Leave**: Enjoy the industry’s best parental leave policy to welcome your bundle of joy and enjoy quality time with them.
- **Paid Time Off**:_ _Maintain a healthy work-life balance and take time off from work to focus on your well-being and big life moments.