IT Servicedesk

Experience - 4-6 years

**Basic requirements**:
Language: must have German B2, English

Working hours: German time zone

Shift work: Early shift starts at 6 am (10.30 am / 11.30 am IST)

Late shift ends at 6 pm (22.30pm / 23.30 IST)

Readiness: Start Monday to Monday, (7/24) for Prio1 incidents

Independent work

**Applications used**:
Office 365

Win 11

User administration: AD Manager, Tenfold

SAP S/4HANA

CRM

Deltamaster

**Activities**:
1st level support for the international IT service desk
- Telephone support (recording, analyzing and solving support requests, including infrastructure)
- Ticket processing,
- general troubleshooting in SAP and CRM
- User administration: creation and assignment of authorizations
- SCM: Checking RFCs and bookings, checking and maintain the order chain and master data
- SD: Check and maintain orders, invoices, deliveries
- PP: Maintain production orders
- WM / EWM: 1st level troubleshooting
- PLM: Workflow processing
- Customizing: creation / maintain via SPRO

Pay: From ₹2,000,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- SAP S/4HANA: 1 year (preferred)
- AD Manager/Tenfold: 1 year (preferred)
- Deltamaster: 1 year (preferred)

Work Location: In person