Executive - Vendor Operations

2 weeks ago

Coimbatore, India Eagle Fleet Services Pvt Ltd (Red Taxi) Full time

**Job description**

**Job Responsibilities and Duties**:

- Build sustainable relationships of trust through open and interactive communication.
- Listening actively to customers/vendors calls and documenting.
- Go the extra mile to analyze all necessary information using available resources, liaise with other departments, evaluate using all relevant/sourced data to handle complaints and make a fruitful decision.
- Provide accurate, valid and complete information by using the right methods/tools and illuminate the doubts.
- Responsible to make genuine actions, educate the process wherever necessary and take them through the process.
- Resolving the most complex vendor service issues using creative problem-solving. Follow up such complicated vendors calls wherever necessary, build sustainable relationships and engage vendors by taking the extra mile. Adhere to TAT metrics in calls as well as in handling and resolving vendor complaints.
- Meet personal /Team qualitative and quantitative targets.
- To understand the common difficulties faced by the vendors and to escalate it the hierarchy.
- Act as a correspondent between the client, business and internal functions.

**Required Qualifications and Skills**
- Any degree
- 0-3 years of work experience in a relevant field.
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Tamil and English)
- Ability to handle the stressful situation appropriately
- Decision Making, analyzing skills and customer support

**Job Types**: Full-time, Permanent

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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