Cs- Implementation

1 week ago

Bengaluru, India Zluri Technologies Full time

**JOB DESCRIPTION**

**CS Implementation**

**About Zluri**

**Responsibilities**:

- Coordinate with the sales team to understand the scope of the project and set up the kick-off call with the customers
- Drive the kick-off call and establish the roles and responsibilities of the team. Ensure key stakeholders from customers and Zluri are participating in the kickoff.
- Set expectations of the Implementation and finalise the Scope/requirements with the customer
- Set-up and drive the regular status meetings with the customer POC and prepare and send the weekly status reports with the health of the onboarding/ any escalations
- Have functional knowledge of the Zluri product and provide L1 level of technical support and troubleshooting during the Onboarding process.
- Escalate and rally the internal resources to ensure customer’s issues are addressed
- Understand the technical know-how of Implementations to be able to guide/mentor the team when needed
- Leverage best practices of Implementation to reduce the time to value for the customer
- Act as a customer advocate in raising feature requests of the customer to the product
- Work in a dynamic, fast paced environment and help us grow one of the newest teams at the company. Help setup processes, systems and hire the right people to expand the team
- Capture customer stories to be communicated to our product, engineering, and marketing teams
- Collaborate and participate in a globally dispersed services team

**Requirements**:

- 3+ years of professional experience in the implementation of SaaS solutions, either at a technology vendor or an IT services partner
- High level of technical proficiency in SaaS technologies and APIs with a high capacity to learn
- Customer facing experience
- Exceptional project management, oral and written communication, and presentation skills
- Excited to play an integral role during our company's most rapid growth period
- Comfortable in working for other geographies of the world based out of India.
- Well versed with various SaaS offerings and tools in the market.

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