International Customer Support

18 hours ago

Mumbai, India Rigel Networks Full time

Title: Customer Support L1

Department: Service Delivery India - NOC - UMM Support - Command - SLM-Voice Support

Location: Mumbai

Good To Have Skills

Customer Service, Confidence

Must Have Skills: Communication Skills, Customer Service, Teamwork

Experience Level: 1 - 3 Years

External Description

1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat within the assigned TAT/SLA

2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.

3. Following a standard Call/Chat flow and query handling process.

4. Manage and take Ownership of the resolution process for all customer related issues.

5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat

6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective teams if needed for further support.

**Required skills**

1. At least one year of customer handling experience via Call/Chat.

2. Ready to work in rotational shifts.

3. Effective communication, reading and writing English communication skills.

4. Excellent time management skills, attention to detail and the ability to multi task

5. Competent in MS office and web browser environments.

6. Confident to handle assign responsibility.

7. Qualification - Any Graduate/Under graduate.

**Rigel Networks: (Permanent Payroll partner)**

END TO END IT SERVICE PROVIDER FOR SMEs

Rigel Networks is an End to End IT Service provider Company with 16+ years in business serving SMEs across USA, EU, GCC and Aus. We transform customer’s business by consulting, providing business & infrastructure services and deploying technology solutions.

Taking care of human values and ethics, we engage with every customer individually and build custom Value for Money solutions driven by culturally trained, effectively communicating and efficient certified professionals. We foster businesses by innovation, quality, structured processes and collaboration with global resources to fulfill our mission of “Let Us Grow Together”

Website

Company size

201-500 employees

Headquarters

Vadodara, Gujarat

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Internet reimbursement
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Shift allowance

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400093, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer Support: 1 year (preferred)
- International Voice Process: 1 year (preferred)
- Technical support: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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