Duty Security Supervisor

Synopsis
Responsible for ensuring all relevant Airline Security policies are implemented in line with Bureau of Civil Aviation, ICAO & Etihad Airways Security program (Indian/ Etihad Airways supplement) and day-to-day management of security issues as delegated to the Security Coordinator. Conduct regular audit and surprise checks on the airline security in all airports and submit report to Chief Security Officer. Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM & special category guests. Plan, direct and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.
Accountabilities
- Maintain effective liaison with law enforcing agencies of the state government and airport operators. Attend Security Meetings conducted by BCAS. Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting.
- Inspect the airline security units/service provider in the airport and submit report to CSO/ Airport Manager. Update Airline Security Program as & when required. Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements. Liaise with Guest Control, Network Control & SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
- Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans. Responsible for OTP on a shift basis including coordination, mitigation, accurate reporting and follow-up of delays. Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPls. Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting.
- Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards and threats. Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation.
- Education & Experience
- Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills. Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
- Valid BCAS Certificate and complete refresher trainings as mandated by BCAS.
- Minimum 5-7 years’ experience within service, security, hospitality, airline or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies. Role requires mature personality with outstanding communication skills, supervisory skills and passion to deliver service. Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.

**About Etihad Airways**
- Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.- Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.