Associate - Ddp Operations

Job ID: 40842

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 24 Sept 2025

**Job Summary**
- DDP Function
To institutionalise the FPI registration, account opening and maintenance process so that is well defined for the implementation and servicing teams, as well as clients.
- Manage the Annual Audit, Group Audit, SEBI Inspections, with mínimal observations. ( As Backup whenever necessary)
- To regularly monitor and maintain service standards.
- Regulatory timelines in terms of Applications and Reports to be adhered to, without any breaches.
- Device process along with colleagues and seniors to ensure Fresh Applications are processed timely.
- To instil alertness in self and team for any suspicious transactions and escalate the same.
- Ensure client communications are precise, timely and in good order. Build team members to make standard communications to the client.
- SEBI queries received to be tracked, reviewed, coordinated with Compliance, AFC, KYC and responded to SEBI in a timely manner. ( As Backup whenever necessary)
- Implement procedures related to KYC, Account opening Documentation in consultation with Compliance, ACD team after notification of any change in regulatory framework (local as well as global).
- Research on various client structures and presenting to seniors. (Thereby building team knowledge too)
- To constantly motivate team towards better performance.
- To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
- To manage the operational relationship for interface with the Implementation and servicing teams.

**Key Responsibilities**
- To serve as a focal point of contact with Implementation, servicing teams and regulators in Client account opening and registration related matters
- To keep servicing teams abreast in conjunction with product of changes in regulations, market procedures, operating procedures affecting client account opening or maintenance through routine communications.
- To facilitate smooth account opening and try to keep the outstanding account documentation to a minimum.
- To constantly monitor and maintain service standards.
- To participate in the local product development/sales initiative.
- Ensure full awareness of all policies and procedures issued in relation to money laundering prevention. Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
- To institutionalize the account opening/closing process so that is well defined for both the implementation and servicing teams as well as the clients.
- To liaise with regulators on outstanding approvals.
- To follow-up with the Implementation/Servicing Teams on outstanding account documentation.
- To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
- Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit
- To facilitate review of FPI Registration related documents and revert to respective stakeholder
- On complete review of FPI documents, propose to the FPI committee for granting approval
- Update the NSDL website for granting registration
- Inform clients on granting/rejection of FPI registration
- To send to the regulator reports at required frequencies
- To liaise with NSDL on various issues

**Account Opening
- Related**
- Work with the ACD counterparts to have more systematic and efficient process for KYC and Account opening.
- Help Create differentiators on our FPI proposition.

**Automation**
- System upgradation: Work with colleagues to ensure all regulatory obligations are met and reduce TAT to give a better service to customers. Give regular update to the colleagues / head.

**Compliance, Risks & Controls**
- Ownership of DDP DOI and Desktop Manual with regular update of the same for any changes in process or documentation requirements for India. Have strategic changes discussed well in time.
- Reinforce the bank's risk culture by attending required compliance/risk training to avoid red flags - target zero red flags for self and team.

**People and culture / Training**
- To ensure timely completion of all mandatory e-learnings.
- To display exemplary conduct and live by the Group’s Values and Code of Conduct.
- To take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Make strategic relationships with various stake holders like ACD / OPS / Compliance / AFC / BAM / Sales colleagues, by engaging with them for completing assignments related to DDP functions.

**Cl