
Expert - Premium Admissions
2 weeks ago
**About us**:
We are building this and this and this
In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech And we love that we succeed as a business while powering the dreams of talented students
**Founder Profile**:
Arnav Kumar is a graduate of IIT Kharagpur. Leap is his second company and he has raised more than $30M in capital for his startups. In his last role, he was a VC investor with SAIF Partners (Now Elevation Capital), which is an early investor in paytm, meesho, urban company, unacademy and many other unicorns. He thinks and tweets about Product, Business Models and Company Building
Vaibhav Singh is a graduate of IIT Kharagpur. He spent his first 6 years at DeutscheBank, across Singapore & Sydney to manage a $3Bn flow book. He has built 2 fintech startups before, as a founding member of CapitalFloat and Incred, both pioneering businesses valued >$500Mn The Leap team has a fine balance of industry experience (edtech, fintech, study abroad) and technical skills (engineering, product, design)
**About the Role**:
We are looking for a study abroad premium expert for scaling our premium counselling division. You will work with senior leaders to build our premium counselling division from scratch.
**The charter for this role will include**:
- Meet Allotted Team targets (Leads, Applications & Visas)
- Ensure our students have a stellar user experience with Leap through closely tracking metrics like ratings, NPS etc
- You will build, develop and hire a stellar counselling team who will lead the user experience charter
- Resolve escalations and ensure a smooth student journey
- Conduct Training sessions & help build a world-class team of counsellors
- Analyse data for insights and reports
- Implement Organisational Values, Goals & objectives within the team
- Collaborate with internal & external stakeholders to achieve set targets
- Pipeline forecast & Management
- Identify, analyse and rectify operational issues in coordination with immediate supervisors
**Ideal Persona would**:
- In-depth knowledge of premium universities/colleges
- 2+ years of experience in leading a team of a minimum of 6 counsellors
- Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines
- Experience in Shortlisting universities based on student profiles & preferences
- Experience in working with CRMs ( such as Zoho, Salesforce, etc..) is desirable.
- Excellent in written and spoken communication with the ability to present to large audiences
- Previous Stakeholder Management Experience (Good to have and will be preferred)
- Proficient with MS Office and other Web Conferencing tools.
- Expertise in time management, analytical and organisational skills along with prior experience in Team Management
- Experience in leading user experience projects is a big plus
**Mutual Respect**:
We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems.
**Bias for action**:
We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible
**Learn & get better**:
Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better.
**Growth mindset**:
We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.
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