Sales Coordinator

6 days ago

Calicut, India Norona Tech LLP Full time

**1. Customer Service**
- Greet customers with warm smile always.
- Listen to customers issue and receive the device in for service.
- Ensure accurate record of customer data in the CRM.
- Update the customer about the status of the service and price promptly without delay as per company standards.
- Collect payment after service delivery.
- Give receipt, visiting card to customers and branch contact.
- Follow up service call and customer feedback via google reviews.

**2. Upsell & Cross-sell**
- Upsell compatible services to all walk-in customers. SSD upgradation, anti virus, internal dust cleaning, extended warranty, etc. as per company directions.
- Cross-sell used laptops to walk-in customer and offer buy back of laptops.

**3. Reports to Head Office**
- Daily report, CRM, Daybook, branch tracker, etc to be maintained and updated as per HO requirements. Manage cash and accounts in Branch.

**4. Manage Cash**
- Keep accurate records of payments received.
- Deposit excess cash in the bank.
- Pay out local expenses as per directions from HO and create vouchers.

**Salary**: ₹10,898.28 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Day range:

- Monday to Friday

Shift:

- Day shift
- Fixed shift

Supplemental pay types:

- Bonus pay
- Performance bonus

Travel requirement:

- No travel

Ability to commute/relocate:

- Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Speak with the employer**
+91 9567836777

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