Customer Service Executive

4 days ago

Indore, India HIRVA HR SOLUTIONS PRIVATE LIMITED Full time

To drive insurance business through Banca channel.
- Handling bank branches of channel partner
- Interact with Bank’s cluster head & bank employees and manage them on daily basis
- Ensuring that the persistency & productivity is maintained, ensures quality of recruits hired in the team, maintains & drives compliance at the zone.
- KRA also include training in Bank branches, Making Insurance HNI Calls, and review of Sales Managers with BM on regular intervals to ensure timely correction in case if required
- Maintaining various MIS for regular monitoring of sales and various contests and training of Channel Partner and company team
- Provide guidance & support to Channel partner’s employee, Internal Team RMs and all stakeholders in terms of submissions, issuance, pending resolve etc.
- Maintain good relationship with Bank’s Cluster Head - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity
- Maintain persistency by monitoring case size & healthy product mix
- Ensure that they are meeting their team targets as well as individual sales targets
- Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
- Regularly interact with HR to ensure that recruitment is as per plan
- Ensure that RM’s meet their respective targets which will promote them to the next level
- Ensure adherence to SOPs & sales processes & instigate disciplinary action against those fond breaching them
- Achievement of NB Premium target, RM Activation and Product mix

Graduation Must
1+ years experience in sales and marketing
Good Communication skills

**Salary**: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Health insurance

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