Programme Coordinator

5 days ago

Chennai Tamil Nadu, India Citruss Full time

**1. Relationship Management**:

- Develop and maintain strong relationships with institutional clients, including universities, colleges, and other educational institutions.
- Understand client needs, provide tailored solutions, and ensure exceptional client service. **2. Account Management**:

- Manage a portfolio of institutional accounts, ensuring timely resolution of client issues and concerns.
- Conduct regular business reviews, provide market insights, and identify opportunities to upsell/cross-sell our services

**3.**FACULTY MENTORING**:

- Connect with the faculty every week and check on their progress.
- Check on the quality of delivery and give constructive feedback
- Clarify doubts and ensure there is preparedness in each faculty before their scheduled sessions
- Motivate the faculty to meet deadlines in terms of cocoon uploads and documentation as expected.
- Schedule training sessions and ensure they are documented.
- Follow up on low performing faculty, check for reasons and try plugging the gaps
- Provide constant documented feedback to low performers.
- Provide constant motivational feedback for faculty who are consistently performing well
- Recommend faculty for the Award every month to the selection committee.

**4. Events** **Coordination**

Consult with the team and arrive at a decision on events to be organized for all the partner schools during the academic year.

Discuss with the Delivery Team and arrive at a budget for each of the events planned for a term and submit the same for approval to the Head of Delivery.

Submission for approval is to be done 15 days before the commencement of the session every term.

Prepare a backward design plan for all events involving all steps of execution.

Check and get approval for the Agenda for the Day, Write up about the event for all the events of the term.

*Communication regarding the event to partner schools

(Briefing of the event to our faculties so that they can handle queries

*Entries of participation from the school is documented and followed upon

*Social media posts leading to the event.

Pay: ₹360,000.00 - ₹450,000.00 per year

**Benefits**:

- Provident Fund

Willingness to travel:

- 50% (preferred)

Work Location: In person

Expected Start Date: 01/08/2025

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