Hd Digital Fraud Strategy, Priority Mkts

Job ID: 36522

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 6 Aug 2025

**Key Responsibilities**

**Strategy**
- Support and provide inputs to Regional Head, Fraud Risk Management for developing operational model and shaping strategic agenda for Fraud risk management and implementing the strategic direction for the country.
- Work with Regional Head, Fraud Risk Management to design and implement the Fraud Risk strategy and infrastructure for the country for channels and products within Retail Clients segment.
- Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

**Business**
- Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
- Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation
- Develop effective fraud risk management strategies and timely deploy these strategies across products and channels
- Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country
- Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country

**Processes**
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
- Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
- Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
- Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
- Ensure effective recovery tracking process in place in the country

**People & Talent**
- Support the identification, engagement and retention of high quality FRM professionals at country level.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
- Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

**Risk Management**
- Deliver the defined aspects of the Fraud Risk role to support the Group's Fraud risk management approach and objectives.
- Ensure that the Fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and those issues are identified, escalated, and addressed as appropriate.
- Manage the Fraud Risk team professionally and efficiently, closely tracking deliverables and commitments.

**Governance**
- Establish strong ties into the relevant business lines governance, risk and control committees to ensure adequate monitoring, tracking and governance of Fraud risk.
- Drive integration of Fraud Risk Framework and associated Policy and Standards into business lines and utilise for the ongoing governance process established within the Bank.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Serve as a Director of the Board
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

**Key stakeholders**
- Business, Governance and Risk
- Group/ Country Fraud and Risk Operations
- CCO Retail Clients, RCOs, CCH, CCROs, SOROs
- Partnership Business, Risk, Compliance, FCC stakeholders
- Digi