Associate, Initiative PMO Support Gsc's

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Marketing Title**.

**Principal Responsibilities**:

- Management of the plan, milestones, RAG status and progress tracking for the respective initiative
- Be accountable for all reporting for the programme(s) and initiatives
- Facilitate the governance structure required for the vertical and feed into central PMO forums where required
- Supporting management of dependencies, including internal and external dependencies
- Coordination of all change requests and management of the change request process, ensuring submitted CRs meet required standards and are tracked
- Actively capture and monitor risks and issues to ensure issues are resolved promptly and that risks are managed with mitigating actions agreed and tracked
- Responsible for all Clarity reporting & record management
- Hold deep dive review meetings with all project managers when required
- Support resource tracking and the onboarding and off boarding for the vertical and communicating and reporting as appropriate
- Support the production of information used in bespoke and ad-hoc communications
- Maintaining organisation structures for programme and initiative

**Customers / Stakeholders**

Primary customers are:

- WCL functional teams
- Business lines - GBM & CMB
- Functional Teams - e.g. Risk, Group Finance
- Operational support teams
- Group & Regional teams
- Other Risk sub-functions - global and regional
- The Associate Director, PMO will work with senior management and programme sponsors to help plan the programme and will continuously report progress, status and issues to this group.

Other stakeholders on projects will include (as demanded by specific project need):

- Other IT delivery functions
- Other Transformation functions
- Regulatory authorities
- Other service delivery functions
- Data service providers
- Software, data and service vendors
- The Associate Director, PMO will interact equally with senior management of stakeholder groups and line staff as necessary. Governance should be in accordance with Group standards policy and procedures.

**Leadership & Teamwork**
- Promotes and takes accountability for programme quality and seeks to identify opportunities to improve reporting quality
- Developing and communicating a powerful and compelling vision for WCL that inspires and engages people with the HSBC values and goals as the basis of an inclusive, high performance, customer-centred culture
- Trusted by colleagues and costumers to make balanced, fair decisions
- Proven ability to motivate people to go above & beyond
- Contribute to an environment of continuous performance improvement. Building an inclusive culture where diversity of thought and different perspectives are equally valued
- Developing and deploying individual contributor performance management frameworks to drive efficiencies

**Major Challenges**
- To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. Drive embedding of new ways of working
- Working across multiple markets and business/functions with multiple delivery and business partner teams
- Defining the approach and dealing with complex requirements and unique projects - often one off initiatives.
- Management and control of projects to meet exacting timescales
- Achieve sustainable saves and measurable improvements across the programme as set out in the business case
- The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme
Requirements

**Requirements**:

- Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
- Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment
- High level of drive and motivation to ensure successful delivery of complex transformational initiatives

**C**apabilities**
- Evaluates project performance, reporting on progress, status and risks
- Collaborates with stakeholders to extract strategic information to present it in a compelling way to management
- Supports critical governance processes i.e. steering committees, toll gates, quality assurance
- Collaborates with stakeholders to extract strategic information to present it in a compelling way to management
- Oversees the governance process to re