Sales Support

**Job Description - Grade Specific**:
**Individual should be able to conceptualize a business or technical solution leveraging colleagues and partners and must mastered at least one methodology in-depth and have an advanced knowledge of one or more business domains, and one or more SaaS or package software solutions. This role has wide knowledge of industry innovations and competitor activity and actively engage in, and contribute to, internal and external knowledge developments. Individual has the solution knowledge and consulting skills to lead process improvements, 'œas-is/ to-be' analysis on business processes and/ or IT and can advise clients on the implementation of one or more package modules. This role is responsible for workshop facilitation, integration testing and user acceptance testing. Individual is seen as active member within technology communities. Certifications: maintain certifications on Saas or Package Based solution and relevant methodology'‹**

**Skills (competencies)**:
**Active Listening**

**AMDOCS (ACC)**

**AMDOCS (Clarify)**

**AMDOCS (Enabler)**

**Analytical Thinking**

**APEX**

**Aprimo Configuration**

**Aprimo Customization**

**Aprimo Functional BA**

**Aprimo Reports**

**Aprimo Testing**

**Apsona for Salesforce**

**Assertiveness**

**Brandwatch**

**Business Acumen**

**Client Centricity**

**Collaboration**

**Coupa**

**Critical Thinking**

**D365 CE**

**Dynamics 365 for Marketing**

**Dynamics CRM 2011**

**Dynamics CRM 3.0**

**Dynamics CRM 4.0**

**Dynamics CRM Online**

**Dynamics CRM Services**

**EMIND - PAYROLL**

**EMIND - Personnel Administration**

**Empathy**

**Employee Management Self-Service (ESS/MSS)**

**Facilitation**

**Field Service**

**GlobalWebIndex**

**HighRadius**

**inconsoWMS X**

**Influencing**

**Infor Birst**

**Infor EAM**

**Infor ERG**

**Infor ION**

**Infor M3**

**Infor WFM**

**Ivalua**

**JDA - Allocation**

**JDA - Enterprise Planning**

**JDA - Floor & Space Planning**

**JDA - Intactix Knowledge Base**

**JDA - Master Planning**

**JDA - Merchandise Mgmt System**

**JDA - Monitor**

**JDA - Planogram Generator**

**JDA - SCPO**

**JDA - Sequencing**

**JDA - TM and Logistics**

**JDE Financials**

**JDE Manufacturing**

**JDE Order Management**

**JDE Projects (Project Mgmt)**

**JDE SC Planning & Exe-Logistic**

**JDE Supply Mgmt (Procurement)**

**K-System**

**Learning Mindset**

**Lightning Design System**

**Maximo Functional**

**Maximo TSRM**

**Meridium Enterprise APM**

**MS Dynamics Portals**

**Netsuite - GL/AR/AP/JE**

**Netsuite - Business Analytics**

**Netsuite - Case Management**

**Netsuite - E-Commerce**

**Netsuite - Manufacturing**

**Netsuite - Procurement**

**Netsuite - Retail Management**

**Netsuite - SaaS Integration**

**OpenText for SAP**

**Oracle CRM Cloud**

**Oracle Financials Cloud**

**Oracle HCM Cloud Global Core HCM**

**Oracle HCM Cloud Talent Management**

**Oracle Manufacturing Cloud**

**Oracle Order Management Cloud**

**Oracle Procurement Cloud**

**Oracle Project Portfolio Management Cloud**

**Oracle Sales Cloud**

**Oracle Supply Chain Management Cloud**

**PeopleNet - ADB**

**PeopleNet - Payroll**

**PeopleNet - Performance Management**

**PeopleNet - Personnel Administration**

**Peoplenet - PRL**

**PeopleNet - RAM-DL**

**PeopleNet - Recruitment**

**PeopleNet - Trainning**

**Proactiveness**

**Problem Solving**

**Project Management**

**Relationship-Building**

**Requirements Gathering**

**S/4HANA - Planning and Detailed Scheduling**

**S/4HANA EHSM - Environment Management
- Emission Management**

**SAFe**

**Sales Cloud**

**Salesforce (Functional)**

**Salesforce Billing**

**Salesforce Classic**

**Salesforce Commerce Cloud**

**Salesforce CPQ**

**Salesforce Einstein**

**Salesforce Experience Cloud**

**Salesforce Field Services Lightning**

**Salesforce Gearset**

**Salesforce Health Cloud**

**Salesforce Heroku**

**Salesforce LWC**

**Salesforce Manufacturing Cloud**

**Salesforce Marketing Cloud**

**Salesforce Pardot**

**Salesforce Privacy Center**

**Salesforce Service Cloud**

**Salesforce SFDX**

**Salesforce Zuora**

**SAP ACM - Agricultural Contract Management**

**SAP AFS - Apparel and Footware**

**SAP Ariba**

**SAP BRIM Functional**

**SAP CAR - Customer Activity Repository**

**SAP CFM - Corporate Finance Mgt**

**SAP Concur**

**SAP Core Banking**

**SAP Core Insurance**

**SAP CRM Customer Relationship Management**

**SAP CS - Customer Service**

**SAP CX - Commerce Cloud**

**SAP CX - Commission (Callidus)**

**SAP CX - CPQ (Callidus)**

**SAP CX - Customer Data Cloud**

**SAP CX - Marketing Cloud**

**SAP CX - Qualtrics**

**SAP CX - Sales Cloud**

**SAP CX - SAP Emarsys Customer Engagement Implementation**

**SAP CX - Service Cloud**

**SAP DMS - Document Management System**

**SAP EAM - Enterprise Asset Management**

**SAP ECC - Controlling (CO)**

**SAP ECC - Financial Accounting (FI)**

**SAP ECC - Plant Maintenance (PM)**

**SAP ECC - Qual