C# Support

5 days ago

Andhra Pradesh, India Virtusa Full time

**JOB DESCRIPTION**

**Skill**:C# Support**

**Key responsibility**:
Analyze and troubleshoot complex technical issues related to Storables product/service.
Deep dive into error logs, identify root causes, and develop effective solutions.
Possess strong analytical and problem-solving skills to diagnose and resolve intricate technical problems.
Demonstrate a strong understanding of SQL and NoSQL databases, including experience with MySQL and PostgreSQL.
Familiarity with a scripting language, especially Powershell, is a plus.
Familiarity with cloud environments, particularly AWS, is a plus.
Document solutions and procedures to ensure knowledge transfer and maintain a comprehensive knowledge base.
Collaborate with internal teams (e.g., Engineering, Product) to identify root causes and implement solutions.

Stay up-to-date on the latest technologies and industry trends relevant to Storable's platform.
Good to have knowledge of Logic monitor, datadog, splunk, Sentry one.
Good to have knowledge of Dotnet technologies.
Qualifications:
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum 2+ years of experience in a technical support role, preferably in a SaaS environment.
Proven ability to analyze and troubleshoot complex technical issues.
Strong understanding of complex code and ability to read and interpret error logs.
Experience working with relational databases (MySQL, PostgreSQL) and basic understanding of NoSQL databases.
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum 2+ years of experience in a technical support role, preferably in a SaaS environment.
Proven ability to analyze and troubleshoot complex technical issues.
Strong understanding of complex code and ability to read and interpret error logs.
Experience working with relational databases (MySQL, PostgreSQL) and basic understanding of NoSQL databases.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to a non-technical audience.
Ability to work independently and as part of a team in a fast-paced environment.
Availability to work a 24/7 on-call rotation (schedule will be defined).

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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