Tele Caller Executive

3 days ago

Bhandup West Mumbai Maharashtra, India Capital Omega Full time

A job profile for telecalling typically includes the following responsibilities, skills, and qualifications:
**Job Title**: Telecaller / Telemarketer / Customer Service Representative

**Responsibilities**:

- **Making Outbound Calls**: Reach out to potential customers or clients via telephone to introduce products or services, generate leads, or make sales.
- **Handling Inbound Calls**: Respond to incoming calls from customers or clients, addressing inquiries, providing information, or resolving issues.
- **Customer Relationship Management**: Build and maintain positive relationships with customers, ensuring satisfaction and retention.
- **Product or Service Knowledge**: Have a thorough understanding of the products or services being offered to effectively communicate features, benefits, and pricing to potential customers.
- **Sales and Targets**: Achieve sales targets or quotas set by the company through effective telecalling techniques and strategies.
- **Data Entry and Documentation**: Maintain accurate records of all calls, including details of inquiries, sales, and customer interactions, in the company's database.
- **Follow-Up Calls**: Conduct follow-up calls with customers to ensure satisfaction, address any concerns, or upsell additional products or services.
- **Feedback and Reporting**: Provide feedback to management regarding customer preferences, market trends, and potential improvements to products or services.

**Skills and Qualifications**:

- Excellent communication skills, both verbal and written.
- Persuasive and convincing abilities.
- Strong interpersonal skills and customer-centric approach.
- Patience and ability to handle rejection.
- Good listening skills and empathy towards customers' concerns.
- Basic computer skills for data entry and navigating customer databases.
- Ability to work in a fast-paced environment and meet targets.
- Previous experience in telecalling, customer service, or sales may be preferred but not always required.
- High school diploma or equivalent; additional qualifications in sales or marketing may be beneficial.

**Working Conditions**:

- Telecalling jobs are typically office-based, though remote work options may be available.
- Work hours may vary, including evenings and weekends, especially in roles involving outbound sales.
- Telecallers may need to spend long periods on the phone, so comfort with repetitive tasks is important.

**Note**: The job profile for telecalling can vary depending on the industry and specific company requirements. Some telecalling roles may focus more on sales, while others may prioritize customer service or market research

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**

+91 8806675976

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