Engine Field Service Technician

1 day ago

Mumbai Maharashtra, India Cummins Inc. Full time

**DESCRIPTION**

**Key Responsibilities**:

- **Customer Interaction**: Engages customers courteously and professionally, ensuring prompt and efficient attention to customer needs. Identifies additional service opportunities to enhance customer satisfaction.
- **Diagnosis and Repair**: Applies specialized tools and follows documented procedures to diagnose and complete less complex repairs on engines, including identifying and preparing required parts and tools.
- **Preventative Maintenance**: Performs preventative maintenance activities according to documented schedules and standards on engine and related components in the field.
- **Issue Escalation**: Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor for further assistance.
- **Service Documentation**: Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents, through handwritten forms or business system input screens.
- **Training and Development**: Completes required training to maintain and enhance skills in line with business needs.
- **Vehicle and Tool Maintenance**: Maintains service vehicle and tools to ensure cleanliness and proper operation.
- **Health, Safety, and Environmental Compliance**: Adheres to all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting any incidents to site management and supervisors.

**RESPONSIBILITIES**

**Education, Licenses, and Certifications**:

- Diploma in Electrical and Electronic preferred with experience in Powergen segment.
- Locally valid driving permit
- This position may require licensing for compliance with export controls or sanctions regulations.

**Skills**:

- **Diagnostics Application**: Translates customer complaints into troubleshooting plans using guided workflows, specialized tools, and diagnostic software. Validates repairs by duplicating complaints to ensure issue resolution.
- **Electronic Service Tool Application**: Identifies and uses the appropriate electronic tools for service events, diagnosing issues and determining next steps for service resolution.
- **Engine Systems Interactions**: Analyzes interactions of electrical and mechanical systems (e.g., exhaust, cooling, fuel systems, driveline, aftertreatment, controls, sensors) to diagnose and repair engines efficiently.
- **Product Repair and Maintenance**: Repairs and maintains mechanical/electrical products, disassembles and assembles engines or power generators, inspects and replaces parts, and performs progressive damage checks to restore equipment to pre-failure condition.
- **Service Documentation**: Captures and verifies customer, equipment, and technical information, and follows procedures to document required information accurately.
- **Technical Escalation**: Gathers technical issue information, uses data management tools, escalates complex issues as needed, and ensures accurate troubleshooting documentation.

**QUALIFICATIONS**

This role is for Data Centre Support Technician with Qualification in B tech or Diploma in Electrical Engineering

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2410819

**Relocation Package** No

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