Bpo Inbound Voice Process

2 weeks ago

Thane, India Trigent Software Ltd Full time

**International Voice Process**

Salary 25k to 40k CTC

Location: Mumbai

Excellent communication skills required

Work From Office

**Responsibilities**:

- Schedule/reschedule the first day of work for the employees and share necessary information.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
- Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction

For more details call/ WhatsApp Tejaswini 9148420061

Refer Your Friends

**Job Type**: Fresher

**Salary**: ₹24,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- US shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9148420061

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