Customer Support Executive

2 days ago


HITEC City Hyderabad Telangana, India Gamepoint Full time

Netplay Sports Pvt Ltd is an award-winning technology enabled sports startup set out to make a significant contribution in building a sports culture in India by providing millions of ordinary Indians convenient access to learn and play sports. Netplay has setup 12 Gamepoints, world class multisport centers in Madhapur, Ayyappa Society, IDA Uppal, Nizampet, KPHB, Warangal, Bandlaguda in Hyderabad.

These centers have international standard badminton courts, squash courts, table tennis, basketball courts, football turf, swimming pools, box cricket and gyms.

Netplay plans to setup a network of Gamepoint centers across the country. Successful serial entrepreneurs including IIM alumni form the core team of Netplay.

Job Role:
Voice Process (Inbound and Outbound )

Day shift role - 9 hours a day, 6 -day week
- Attend to incoming enquiries over call
- Communicate appropriate information to caller
- Negotiate with and convince customer
- Strive to convert calls to leads
- Make Follow-up calls to resolve pending issues
- Call customers for renewals and feedback
- Communicate feedback with appropriate internal teams

Pay: ₹8,759.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- At which area in Hyderabad do you stay?
- What is your expected salary per month?
- What is your current salary?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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