Spa & Salon, SPA Therapist

**Job Description**:
Job Title: Therapist Spa
Function: Spa
Location: Lonavala

Primary Purpose
Is responsible for providing professional treatments and services for guests I.e., body and facial treatments, massages, home care advice and maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

Expectations of position

Physically fit and in good health (strength is not a major requirement, but stamina is necessary).
Caring, positive attitude to clients.
Genuine interest in helping clients overcome their physical problems.
Extensive knowledge and experience of deep meditation and relaxation

**Responsibilities**:
Perform opening and closing procedures.
Schedule guest appointments.
Arrange workstation, treatment room, and drapes.
Helps promoting the massage to the SPA members and the hotel guests.
Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.
Provides individualized bodywork treatments that meet the guests needs and expectations.
Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client.
Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
Be familiar with all hotel/spa packages, promotions, prices and rates.
Ensures that a high standard of service is maintained throughout the spa.
Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times and maintain client details and confidentiality.
Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
Frequently check with guest to promote comfort, safety and security throughout service.
Fill out necessary reports or data at the end of each session.
Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
Assists with washing and folding of all linens used in treatment rooms.
Assists in all areas of recreation and leisure operation as and when required.
Carry out any other duties assigned by management.
Work relations (context - main interfaces - functional report)
1. Reports to Assistant Manager Spa.
2. Interfaces strongly with department heads and spa employees.

Key figures - provide key data of the job e.g. budget, number of reports etc
1. Financials - (Figures/% to be discussed)
2. Guest Satisfaction Scores - (Figures/% to be discussed)

Key success factors - how is the success in the position measured
1. Financials - (Figures/% to be discussed)
2. Guest Satisfaction Scores - (Figures/% to be discussed)

Experience and qualifications required for the job
Experience in hospitality or customer service industry is required. At least 1 year experience in the spa or hospitality industry. Graduate or any technical diploma/certificate.

**Minimum Qualification**: Graduate or any technical diploma/certificate.

**Minimum Job Experience**: 01 - 02 Years

**Reporting to**: SPA Manager

**Travel**: N/A