L4 - Mc Dms Sales
3 days ago
Negotiation skills
- Managing Teams
- Relationship management
- Result oriented
- Multitasking
KEY PERFORMANCE AREA
- Achieving the bucket wise resolution as per the target
- Reducing the flow rate to the next buckets
- Managing the Agencies monitoring their performance
SKILL SET REQUIREDDESCRIPTIONROLE PROFILE/JOB RESPONSIBILITIES
- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
- Review cases with FOS / TL and work assignment basis the disposition code.
- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
- Receipt book Repo kits allocation and auditing periodically
- Agency billing closure within 60 days of the work completed month.
- Ensuring prior approvals in repo cases helping the agency manage repo related issues.
- Handling collection/repo related customer service issues/escalations.
- Coordinating with legal team for initiating legal actions against chronic defaulters dealing with enforcement agencies in cases filed against BACL by customers/third parties.
- BKT resolution with agency and FOs level need to be tracked reviewed.
- Flow rates to next BKT needs to be restricted on the location you are handling.
- Remove the non-performing FOs and recruitment the fresh team and train as and when required.
- CRM queries needs to be closed as per the TAT assigned.
- RCU audit queries must be reverted before TAT and implementation of committed action at field level.
- Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
- HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
- HHT not working need to be informed to IT team for need of support.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- MC DMS: 3 years (required)
- SALES: 2 years (required)
Work Location: In person
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