Tellecaller

1 week ago

Tiruchchirappalli, India Sri Velavan Agro Full time

**Position Overview**:
We are seeking an enthusiastic and persuasive Telecaller to join our sales team. As a Telecaller, you will be responsible for generating leads, building customer relationships, and closing sales over the phone. This role is ideal for a self-motivated individual who has strong communication skills and is comfortable working in a target-driven environment.

**Key Responsibilities**:

- **Lead Generation and Outbound Calls**:

- Make outbound calls to prospective customers, introducing them to the company's products and services.
- Generate leads through cold calling and other telephonic outreach methods.
- Qualify leads and schedule appointments for further discussions with the sales team if necessary.
- **Sales and Customer Engagement**:

- Understand customer needs and provide information on relevant products or services.
- Persuasively communicate product features, benefits, and offers to convert leads into sales.
- Handle objections professionally, answering any questions customers may have to close the sale.
- **Database Management**:

- Update and maintain accurate records of calls, interactions, and outcomes in the CRM system.
- Ensure follow-up calls are made as scheduled, tracking potential leads effectively.
- Monitor daily and weekly call targets and work towards meeting or exceeding these goals.
- **Customer Relationship Building**:

- Establish and maintain positive relationships with potential and existing customers.
- Address customer queries or complaints and provide a satisfactory resolution.
- Follow up on warm leads, re-engaging potential customers who have shown interest in the past.
- **Reporting and Feedback**:

- Prepare regular reports on call activity, sales performance, and customer feedback.
- Collaborate with the sales and marketing teams to share insights and improve sales strategies.

**Qualifications**:

- High school diploma or equivalent; additional certifications in customer service or sales are a plus.
- Proven experience in telecalling, customer service, or a sales role is preferred.
- Strong verbal communication skills and active listening abilities.
- Basic computer skills and familiarity with CRM software is a plus.
- Ability to work independently, manage time effectively, and handle targets.

**Key Skills**:

- Excellent verbal communication and persuasion
- Target-oriented mindset
- Active listening and empathy
- Attention to detail in recording call outcomes
- Problem-solving and negotiation skills

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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