Customer Care Executive

4 days ago

Gurgaon, India RED GRIFFIN Full time

**Job Title: International Voice Process Executive**

**Job Summary**:We are seeking a motivated and customer-focused individual to join our team as an International Voice Process Executive. In this role, you will be responsible for effectively communicating with customers from around the world, addressing their inquiries, providing information, and ensuring a positive customer experience. Your excellent communication skills and ability to handle complex situations will be essential in delivering exceptional service.

**Responsibilities**:

- Handle international customer calls with professionalism, courtesy, and efficiency.
- Listen actively and understand customers' needs, inquiries, and concerns.
- Provide accurate and timely information to customers regarding products, services, pricing, and promotions.
- Assist customers in troubleshooting technical issues, product usage, and service-related concerns.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Maintain detailed and accurate records of customer interactions, including call logs and follow-up actions.
- Collaborate with team members and cross-functional departments to ensure seamless customer service delivery.
- Participate in training sessions to stay updated on product knowledge, service protocols, and communication techniques.
- Meet performance metrics and targets related to call quality, customer satisfaction, and resolution time.

**Qualifications and Skills**:

- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or call center role, preferably in an international voice process.
- Excellent verbal communication skills with a clear and neutral accent.
- Proficiency in English (additional language skills are a plus).
- Strong active listening skills and ability to empathize with customers.
- Problem-solving and critical-thinking abilities.
- Adaptability to changing processes and technologies.
- Ability to work in a fast-paced, dynamic environment.
- Strong organizational skills and attention to detail.
- Positive attitude and team player mentality.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Opportunities for career advancement within the organization.
- Health and wellness benefits.
- Friendly and inclusive work environment.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call center: 1 year (required)
- total work: 2 years (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 7428715556

  • Customer Care Executive

    2 days ago

    Gurgaon, India Kalp Solutions Full time

    **Job Description: Customer Care Executive (German Speaker)** Position: Customer Care Executive (**German Speaker**) **Location: Gurgaon, India** **Responsibilities**: - Providing excellent customer service and resolving customer issues - Managing and maintaining customer data and information in the customer database - Assisting with sales and upselling...

  • Customer Care Executive

    4 days ago

    Gurgaon, India Aaptha Consultancy Services Full time

    Hello, We have a requirement for **Customer Care Executive. **This role requirement is for a Bank and it is on the rolls of the Bank Opportunity. Inbound Voice Process: Customer Care Language: Hindi and English Qualification: Any Graduate Age: Less than 29 Years Location: Sector 132, Gurgaon. Shift: Rotational Shift **Job Types**: Full-time,...

  • Customer Care Executive

    5 days ago

    Gurgaon, India EJS Business Solutions Full time

    Customer care executive required who can speak Telugu or Tamil, or Marathi or Gujarati. **Salary**: ₹16,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service: 1 year (preferred) **Language**: - Telugu, Tamil, Gujarati,...

  • Customer Care Executive

    5 days ago

    Gurgaon, India EJS Business Solutions Full time

    Customer care executive required who can speak Telugu or Tamil, or Marathi or Gujarati. **Salary**: ₹16,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer...

  • Customer Care Executive

    5 days ago

    Gurgaon, Haryana, India AZGROUPPROD Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.We at...

  • Customer Care Executive

    5 days ago

    Gurgaon, India Perfect Job Consultancy Full time

    **WE HAVE OPENINGS FOR DIFFERENT LANGUAGES** Profile: - Customer care executive Location: - Gurgaon **Salary**: - 14000-25000 Languages: - **Tamil,Marathi,Gujrati,Telugu** or contact on: - 7223937054 **Salary**: ₹14,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or...

  • Customer Care Executive

    4 days ago

    Gurgaon, India Contrista Private Limited Full time

    We are hiring for Customer Care Executive(Voice) Minimum requirements: - Excellent Communication *Age must be below 30 years - Must be comfortable with rotational shifts - Graduation not required Salary is upto 18k - Shift: - Rotational shifts with 6 days working **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Rotational shift Ability to...

  • Customer Care Executive

    5 days ago

    Gurgaon, India Shuru Technologies Pvt Ltd Full time

    We are looking for a Customer Care Executive to join our partner company in Gurgaon. **DESCRIPTION** - Graduates with excellent spoken and written English are required. Freshers can apply. - Responsible for managing the sales lead on CRM. - Managing end-to-end sales process from cold calling to invoicing. - Performing effective demos to potential...

  • Customer Care Executive

    5 days ago

    Gurgaon, India Aabhyasa Technologies Full time

    **JOB||Aabhyasa is Hiring|| Customer Care |Gurugram| Immediate or 30 Days Joiner** **Greetings from Aabhyasa Technology Pvt. Ltd!!** **Aabhyasa** is a fast-growing organization based out of Varanasi/Gurgaon. We at Aabhyasa Technologies Private Limited are mainly into IT and Training. We conduct webinars, teleconferences on topics related to various...

  • Customer Care Executive

    5 days ago

    Gurgaon, Haryana, India Allianz Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    - Manage incoming calls, chats, and emails according to established targets.- Maintain average handling time (AHT) of calls in line with process objectives and specifications.- Address product or service issues by understanding the customer's concerns to ensure satisfaction.- Ensure all interactions adhere to quality standards.- Follow up on customer...