Customer Success Associate

1 week ago

Kharadi Pune Maharashtra, India Nexus Jobs Full time

**Job Description: Customer Success Associate**

**Company**: PhonePe
**Location**: Office No. 224, 2nd Floor, The Co-works, Rushub Biizz Bay, beside Kothari Hyundai, Kharadi, Pune, Maharashtra 411014
**Work Mode**: Work From Office

Position Details:

- **Process**: Domestic Process
- **Headcount Requirement**: 150 Profiles

**Responsibilities**:

- Handle customer queries and provide excellent support.
- Ensure high customer satisfaction by addressing issues efficiently and accurately.
- Maintain professionalism in communication and follow customer service best practices.

Skills and Requirements:

- **Communication Skills**: Excellent verbal skills in both English and Hindi. Must be free of Mother Tongue Influence (MTI) and Regional Tongue Influence (RTI) with no pronunciation or grammatical errors.
- **Qualification**: Graduate in any field.

Interview Process:

- HR Round
- Versant 6 Certification
- Written Assessment
- Operations Round
- Client Round
- Joining formalities

Compensation:

- **Salary**: ₹28,500 CTC to ₹40,000 per month

Work Schedule:

- **Shift**: Rotational Shifts (Day shift until 9 PM for females; rotational shifts for males)

Additional Information:

- **Cab Facility**: Not provided

call me for the interview: 9772544341

**Job Types**: Full-time, Permanent

Pay: ₹28,500.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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