Client Contract Associate

1 week ago

Mumbai, India Orange Business Services Full time

**About the role**:
As an Account Associate you will have an opportunity to gain front line experience in a number of different aspects of sales such as: account request processing, solution up selling, problem identification, root cause analysis, problem resolution and relationship building.

RESPONSIBILITIES:

- Manage end to end Quote to Order process and Sales Operations while ensuring the performance is in line with customer expectations.
- Customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships.
- Engage with customer to support Quote to Order process and act as an advisor to customer and account teams.
- Own and drive organic growth cross-functional activities, with solid customer engagement, relationship and account management team alignment.
- Support contract renewal, repricing and project preparation activities to ensure standard Quote to Bill model is executed.
- Align with account manager, engagement manager and bid manager to decide if to go with a Bid proposal in the parts related to Sales Operations.
- Responsible for commercial inventory management.
- Supporting client in Service Delivery and Tracking Tool usage and regular reporting for in charge clients.
- Create guidelines, documentation and checklists to ensure smooth process from Bid phase to order creation with support of senior sales operations team.
- Acting as a quality consultant to Bid teams regarding Sales Operations related topics.
- Cooperate with Billing and Accounts Receivable department to resolve invoice quires, credit notes and customer non-payment issues.
- Proactively initiate improvement projects to improve the Quote to Order process, aim for Operational Excellence.

**About you**:

- Minimum 1 year of experience as Sales or Account Associate or Sales support or Sales operation or other request and process driven supporting activities.
- Fluent level of English, any other European language would be considered plus.
- Customer orientation and proactive customer communication.
- Keen on improvement projects and self-starter attitude.
- Excellent negotiation and delegation skills.
- Demonstrate responsibility and taking ownership.
- Able to work towards targets and deadlines.

**Additional information**:
N

**Department**:
Sales & Marketing Europe

**Contract**:
Regular

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