Accent Trainer

1 week ago

Remote, India AIMLEAP Full time

AIMLEAP is Hiring:
Accent Trainer - US Voice
(Contact Center - US Voice Process)
Experience: 2 to 10 Years
Location: Work from Home/Bangalore, India
No of positions: 2 Nos
Industry Type: BPO/Call Centre - US Voice Process
Functional Area: Teaching, Training & CoE
Role Category: Corporate Training
Type of Role: Full time/Part time

**Salary**: 5 Lacs to 15 Lacs INR pa
Education: Any Degree
Notice Period**:Immediate**

**Job Description**:
Roles and Responsibilities
- 2 to 10 years’ experience in the Call center voice process training into US market.
- Conduct new hire trainings & short bursts of refresher training for the employees.
- Train the employees on Grammar, phonetics, accent.
- A good understanding and knowledge of the right accents.
- Knowledge about voice articulation and rate of speech (speed of talking) and should be able to resolve minor MTI issues if any.
- Effective training skills. The ability to teach and train other individuals.
- Self-confidence coupled with the ability to infuse confidence in others
- Involve in auditing calls of the agents of the account aligned, using the pre-defined grading sheet along with the QA specialist to improve the quality of delivery.
- Good understanding on any global language scales i.e. CEFR, IELTS, etc.

About Us:

- AIMLEAP is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering Digital IT, AI augmented Data Solutions, Automation and Research & Analytics Services.
- We started in 2012 and successfully delivered projects in IT & digital transformation, automation driven data solution and digital marketing for more than 500 fast-growing companies in the USA, Europe, New Zealand, Australia, Canada; and more.
- An ISO 9001:2015 and ISO/IEC 27001:2013 certified
- Served 700+ customers
- 10+ Years of industry experience
- 98% Client Retention
- Global Delivery Centers in the USA, Canada, India & Australia

Send Your Resume Here:

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