Deployment Coordinator

2 days ago

Pune Maharashtra, India Intangles Lab Full time

**About us**:
Intangles Lab is a leading digital twin solutions provider for the Automotive Industry. We are on a mission to transform how organizations do business by leveraging our proprietary Digital Twin technology. Working with physics-based analytics and machine learning to simulate the real-world environment into a virtual world, Intangles provides real-time and predictive insights, augmented with a large repository of repair strategies and recommendations. Intangles’ solutions allow OEMs and fleet operators to monitor, benchmark, and conduct predictive maintenance of assets in order to enhance their overall uptime & profitability.

1. Daily Deployment plan sharing with Internal Team + Outsourced Vendors

2. Approving expense reimbursements

3. Maintaining Device Inventory

4. Placing replacement orders

5. Reporting to customers and Internal stakeholders

6. Technical Issue resolution in coordination with Internal Team + Outsourced Vendors 7. Attaching device to the vehicle on the platform & Verifying Platform data 8. Updating Firmware

9. Updating Information on system - Bramha, B-inroute, Deployment

10. Follow up for Installation plans

11. Updating Tickets

12. Updating Records of devices to be repaired and returned devices

**Responsibilities**:

- Ticket assigning
- Taking follow-up with field engineer
- Close Ticket with proper RCA
- Place order for bs6 replacement, coordinate with hardware team for device availability
- BS6 Replacement Device Shipment updates to CC team
- Give technical support to 4th party technician
- New device installation planning with Sales team & customer
- Daily update report of new device installation
- Give technical support to field engineers
- Give technical support to the customers technical team
- Verify Technician petrol conveyance & advance with FE
- Tracking technician attendance
- Track 4th party technicians & monitor their claim
- Standby device management, orders
- Track Technicians daily activity updates in the google form
- Preparing Training documents, Preparing SOPs
- New Installation follow-up with customer
- Coordinate for Mahindra device replace, sim replace with customer
- Provide sim disconnection sheet on monthly basis
- Follow-up with L3 team for tickets
- Work on Firmware updates, sim reset, delete command
- Service charges mail to the customer & coordinate with accounts team
- Follow-up with Kavita Ma'am for subscription & standby queries
- Weekly meet with Sales, L3 team

**Required Qualification, Experience & Skills**:

- Diploma/ BE- Mechanical/ Automobile
- Excellent Communication Skills
- Good Knowledge of MS Excel - 2-3 yrs of experience in technical field

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