
Service Advisor
4 days ago
**Managing the service department**Leading a team of service technicians and support staff, and ensuring the department is efficient and follows safety policies
- **Improving customer satisfaction**Ensuring customer satisfaction and profitability by improving operational efficiency and turnaround time
- **Training and developing staff**Hiring, training, motivating, and monitoring the performance of service staff
- **Maintaining service standards**Ensuring service standards are maintained at dealers, branches, and ASDs
- **Tracking performance**Monitoring and evaluating the service team's performance, and providing feedback and recognition
- **Ensuring compliance**Ensuring compliance with manufacturer warranty and policy procedures, as well as federal, state, and local regulations
- **Developing strategies**Developing and implementing strategies to improve customer satisfaction and service efficiency
- **Preparing reports**Preparing and presenting regular reports to senior management on service performance
- **Staying up to date**Staying updated on industry trends, best practices, and emerging technologies
- **Handling customer complaints**Handling customer complaints and customer retention activities
- **Planning and organizing training**Planning, organizing, and conducting training on servicing, repairing, fault diagnosis, and troubleshooting
Pay: From ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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