Customer Service/call Center Supervisor

2 days ago

Panchkula, India Terrasparq Tech Pvt. Ltd. Full time

**Primary Purpose**:
**Responsibilities**:

- Provide quality and efficient customer service and technical support through direct interface with customers and clients as well as supervision of a team of agents
- Communicate goals and provide regular performance feedback to develop agents to perform at their absolute best
- Keep up with day-to-day leadership duties and tasks including handling escalated customer issues and general tickets
- Be a confident problem solver
- Constantly evaluate workflows and provide insight on how to improve the efficiency of those flows
- Understand the top user issues and make recommendations to improve processes and policies
- Lead and/or participate in projects outside the scope of your department, as assigned by your manager.
- Ensure agents have appropriate training and other resources to perform their job
- Respond to and resolve issues expressed by team members.
- Create and maintain a high-quality work environment
- Assist the manager with daily operation of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
- Be able to balance and prioritize tasks based off business and client needs

**Requirements**:

- Ability to lead people in a fast-paced environment
- Ability to train others to effectively handle all the positions within your team
- Effective communication skills (verbal and written)
- Ability to multi-task, prioritize and manage time effectively

**Salary**: ₹40,000.00 - ₹70,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Team Lead: 7 years (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 7986144383

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