Onboarding Am

**Job Information**:
Date Opened

**01/28/2025**

Job Type

**Full time**

Industry

**Software Product**

City

**Chicago**

State/Province

**Tamil Nadu**

Country

**India**

Zip/Postal Code

**600017**

Pando’s Fulfilment Cloud provides manufacturers, retailers, and distributors with a single pane of glass to streamline end-to-end freight procurement-to-pay process to improve service levels, reduce carbon footprint, and reduce supply chain spend. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), and as one of the fastest growing technology companies by Deloitte.

**Role**

The Onboarding Account Manager is responsible for leading the onboarding process for transformational supply chain projects, acting as a key liaison between clients and internal teams. They engage with supply chain executives to understand client-specific objectives, map challenges to tailored solutions, and ensure a smooth transition from kick-off to go-live. This role requires a deep understanding of Pando’s platform capabilities to effectively manage the technical implementation, drive rapid product adoption, and monitor onboarding success metrics such as time-to-go-live and customer satisfaction. Additionally, the Onboarding Account Manager plays a critical role in identifying potential issues early, managing change, and handling escalations. They work closely with internal teams and SI/consulting partners, ensuring seamless collaboration and a smooth handoff to customer success while fostering client relationships to support growth and advocacy.

**Responsibilities**

**Expertise and Engagement**:

- Function as the business and industry expert for transformational projects/programs aligned to a single solution.
- Engage with supply chain executives and teams to understand company-specific objectives.
- Map customer challenges to specific end-to-end solution enablers and design Solution recommendations to address these challenges.

**Business Impact**:

- Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
- Track onboarding-related metrics, such as time-to-go-live, customer satisfaction, & expansion during onboarding.

**Technical Understanding and Implementation**:

- Understand Pando’s platform capabilities, including integration and architecture, for technical design.
- Orchestrate the SaaS delivery process, owning the end-to-end implementation from kick-off to go live to ensure rapid adoption and value realization.
- Kickoff projects and serve as the liaison for a smooth go live.

**Change Management and Leadership**:

- Help identify change management efforts needed for global or regional program implementations.
- Lead and manage the entire delivery process, working alongside SI/consulting partners in the deployment of Pando’s solution.
- Handle client escalations as they arise with support from the wider team.
- Identify potential issues early on during implementation and addressing them before they escalate.

**Customer Relationship and Growth**:

- Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measures KPIs to achieve value realization.
- Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.

**Collaboration and Feedback**:

- Collaborate effectively with internal stakeholders to ensure smooth transitions between

**Engagement stages.**
- Share feedback with Product Management to identify areas for solution development opportunities.
- Ensure a smooth hand off from onboarding to customer success.

**Requirements**:

- Over 4 years of experience in Enterprise SaaS products.
- Must have experience from Procurement or FAP (Freight Audit and Pay) solutions.
- Proven expertise in IT implementation for enterprise clients, with a focus on USA and European markets.
- Proficient in project management fundamentals, including planning, tracking, stakeholder management, risk mitigation, and scope management.
- Hands-on experience in successfully delivering multiple projects.
- Highly adaptable to new processes and organizational changes.
- Skilled in executing playbooks and challenging the status quo to drive improvements.
- Experienced in mentoring and guiding teams to achieve success.
- Strong client management abilities with excellent interpersonal, presentation, and communication skills.
- Advanced analytical skills paired with creative problem-solving capabilities.

**Preferred skills**:

- Having USA visa is a huge plus
- Previous experience collaborating with remote teams is preferred.