International Semi Voice

5 days ago

Bengaluru Karnataka, India Dreammithra Pvt Limited Full time

**International Customer Support - Semi Voice (Travel Process)**

**Location**: Manyata Tech Park, Hebbal, Bangalore

**Salary**: ₹20,000 - ₹30,000 per month + **Incentives** + **Cab Facility**

**Shift: US Shift (Night Shift)**

**Experience Required**:
**Minimum 6 Months** in **International Voice & Chat Support** (mandatory)

**Process: Travel Ticket Booking Support** (similar to MakeMyTrip, Expedia, etc.)

We are looking for experienced and enthusiastic professionals to join our **International Customer Support team** for a **semi-voice role** in the **Travel & Ticketing domain**. As a Customer Support Executive, you will be responsible for assisting international customers via **calls and chats** related to flight bookings, cancellations, reschedules, refunds, and general travel queries.

**Key Responsibilities**:

- Handle **inbound and outbound calls**, as well as **live chat** support for international customers.
- Assist customers with **flight bookings, modifications, cancellations, and refunds**.
- Provide information related to travel policies, baggage rules, visa norms, etc.
- Resolve customer complaints and provide accurate solutions in a timely manner.
- Maintain high levels of **customer satisfaction** through professional communication.

**Requirements**:

- **Minimum 6 months of experience** in **international voice & chat process** (Travel domain preferred).
- Excellent **English communication skills** - both verbal and written.
- Ability to work in a **fast-paced, night shift environment**.
- Strong problem-solving and interpersonal skills.
- Willingness to work on **rotational shifts/week offs**.

**Contact
- HR Balaji ‪+91 93646 78644**

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9364678644

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