F & B Captain

**JOB DESCRIPTION**

**Captain**

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**Job Position**

Captain

**Category**

Supervisor

**Reporting To**

F&B Manager, Assistant F&B Manager

**Job Definition**

To organize, supervise and train all service personnel in his department with a view to providing fast and courteous service to guests

JOB REQUIREMENTS

**JOB DESCRIPTION**

**Captain**

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**Duties and Responsibilities**

a. To organize train and supervise over the restaurant/ in-room-dining/ bar service staff for the purpose of giving satisfactory service to guests

b. To be able to take complete charge in the absence of the restaurant manager

c. To develop restaurant sales through setting high standards of service to guests

d. To conduct daily briefings and allot duties to subordinate staff

e. To acquire thorough knowledge of food and beverage control procedures and implement the same

f. To handle guest complaints and ensure guest satisfaction through immediate action

g. To inspect table cover layouts and equipment placement and settings before commencement of service

h. To inspect all service staff

i. To plan the staff duty roster with the approval of the manager in charge

j. To co-ordinate with housekeeping for proper, clean and adequate supply of restaurant linen as per par stocks

k. To co-ordinate with engineering for maintenance of the fittings and equipment in the service area

l. To consciously and continuously strive to better his/ her skills and increase his/ her knowledge