Services Support Rep 3

7 days ago

Bengaluru Karnataka, India Unisys Full time

**What success looks like in this role**:

- Support on 1st Level.
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
- Must be logged into the call system so that HHO’s can be received
- Ability to resolve problems with or without remote tools
- Consistently achieve First Contact Resolution performance metric
- Accurately document calls and cases.
- Aware of customer’s time restraints and work within those time limits.
- Keep customer aware of resolution steps - if ticket needs to be dispatched.
- Follow up Service Centre cases and requests to completion.
- Provide clients with problem reference numbers and request numbers.
- Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level.
- All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis. - Escalate tickets as needed if on-site support is required.
- Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked).
- Understanding of SLA requirements for the client.
- Assist in cross training and communicate quick fixes.
- Manage time and workload to meet predetermined service levels
- Maintain data accuracy in Service Centre through contact validation.
- Understand the various media sources that interface with the Service Desk.
- Champion, implement or support change.
- Identify process efficiencies within the Service Centre and to take corrective action to implement change.
- Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
- Provide 1 knowledge script per week on commonly seen tickets.
- Ability to comprehend and uphold Unisys Policies and Procedures(including time reporting, attendance, etc)

**You will be successful in this role if you have**:

- High School diploma (Associate's Degree or professional certification(s) preferred).
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
- 6 months IT Service Desk experience.
- 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.
- Working knowledge of data and voice network concepts

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

  • Payment Services Rep

    1 week ago

    Bengaluru, Karnataka, India Lowe's Full time

    **About Lowe’s** Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs...

  • Service Support Rep 3

    1 week ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 3

    1 week ago

    Bengaluru, India Unisys Full time

    **What success looks like in this role**: - **Who we are**: - Our Vision: Enhancing people’s lives through secure, reliable advanced technology. - Our Core Beliefs: - Curiosity: We embrace the unknown and continuous learning. - Creativity: We look past routine ways of doing things. - Client-Centricity: Our clients’ success is our success. Integrity:...

  • Client Service Rep 3

    2 weeks ago

    Bengaluru, Karnataka, India IQVIA Full time

    Job Overview: - Perform data analysis and investigation on Prescription and Sales data. - Share insights and deliver accurate data to clients. - Plan projects, track deliverables, and establish realistic timelines during transitions. - Ensure seamless operations during transitions, parallel production, and post-go-live stabilization. - Initiate and...

  • Customer Service Rep

    2 days ago

    Bengaluru, Karnataka, India NetApp Full time

    **If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...

  • Services Support Rep 4

    7 days ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: - With guidance, performs routine support duties, including: - Assisting with first line user support by guiding users through the necessary steps to restore functionality, - Troubleshooting hardware, software and connectivity issues using remote access tools - Escalating complex issues to 2nd and 3rd level...

  • Customer Support Representative

    5 days ago

    Bengaluru, Karnataka, India Pinnacle Consulting Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We seek a Customer Service Rep to assist users via calls, email, and chat, resolve queries, and ensure a great experience includes lead generation, sales support, and product guidance. Freshers welcome; need good English & Hindi communication skills.

  • Customer Support Representative

    7 days ago

    Indiranagar, Bengaluru, Karnataka, India Christian Horta Design and Manufacturing Pvt Ltd Full time

    **Company Overview** Y-Not has been providing promotional and custom designed products for Fortune 1000 brands for over 15 years. We execute our customers warehousing, fulfillment and logístical needs on a global scale through our offices in the United States, India and China. Y-Not designs and manufactures innovative products for companies who recognize...

  • Client Service Rep 2

    2 weeks ago

    Bengaluru, Karnataka, India IQVIA Full time US$ 80,000 - US$ 1,20,000 per year

    Job OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential Functions• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.•...

  • Services Support Rep 1

    3 days ago

    Bengaluru, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...