Client Services

6 days ago

Thane, India PeopleQuest Data Services Pvt. Ltd Full time

We are looking for energetic and passionate Escalation Desk Executives to join our clients team (Broking & Financial Services) in Thane.

Key Responsibilities:

- Handle customer escalations in a professional and courteous manner
- Provide prompt resolution for customer complaints
- Ensure customers receive updated information on their queries
- Maintain detailed records of all customer interactions
- Coordinate with other departments to resolve customer issues
- Monitor customer feedback and provide suggestions for improvement
- Identify areas for process improvement
- Follow up with customers to ensure resolution of their queries

**Requirements**:

- Bachelor's Degree in any field
- Minimum 1 to 3 years of experience in customer service in a broking firm or a similar role
- Excellent communication, problem-solving and customer service skills
- Ability to work independently and handle multiple tasks
- Good organizational and time management skills
- Proficient in using MS Office

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)
- Financial services (preferred)
- Inbound voice (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8806590195

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