Sales Co-ordinator

About us:

- Little Nap Designs Pvt. Ltd. commenced in 2011.
- Manufacturing world-class recliners for thebelow segment.
- Residences/homes
- Home Theatres
- Cinemas
- Hospitals and Club Houses
- Exclusive business partner of La-Z-Boy (Asia) for India.
- Employee strength 285 +
- Two Manufacturing Units comprising of 75000 +sq ft situated at IMT, Manesar (Haryana).
- 12 exclusive showrooms across India.
- 550+ Cinema screens installed.
- 60,000 recliners manufactured. Customization is the Unique Selling Proposition which distinguish us from existing players in the Market.

What we offer:

- Little Nap offers an exciting, fast paced, and innovative environment.
- A positive and collaborative working culture.
- You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
- You will work hands-on with experienced professionals who will always be one click away from you if you need their help.
- Sky is the limit for our team members. The unique experiences gathered at Little Nap sets the stage for further growth and development in our company and beyond.

JOB RESPONSIBILITY

Sales coordinators are important members of a company’s sales team. By supporting sales representatives and coordinating sales-related activities within the company, they contribute to achieving sales targets. Although they do not have responsibility for selling, sales coordinators play an important part in maintaining good customer relationships by acting as an extension of the field sales force. Sales coordinators require excellent communication skills, together with an ability to deliver high standards of customer service.

Sales Coordinators are responsible for providing support to the sales team by validating online leads and assisting the customers by understanding their requirement and giving product options based on the same. Once the customer has shown keenness to purchase, they then align meeting with Salesperson for handling further queries if any and then closure of the order. They help customers resolve sales-related queries in a timely manner, generally providing real-time support till order is completed.
- Lead alignment of inbound leads received from various sources.
- Calling on fresh leads provided daily. Validate and mature leads for alignment to salesperson. Follow-up on existing open leads to ensure prompt meeting alignment/closures.
- Initiating sales with potential customers over the phone.
- Asking questions to engage customers and keep the conversation going. Listening to the customer’s needs to provide better solutions.
- Keeping up to date on all products and informing customers of new products. Answering customers' questions on the products.
- Ensuring prompt closures and faster sales. Influences customers to buy our product by following a prepared script to give product reference information.
- Ask questions to understand customer requirements and close sales & handle grievances to preserve the company’s reputation.
- Conducting in-depth needs assessments to better understand each client's requirements.
- Responsible to increase the conversion ratio for online Leads. Ensure proper documentation is done on all leads.
- Helping the sales team to improve their productivity by contacting customers to arrange appointments.

SKILL REQUIRED TO BE SUCCESSFUL IN THIS ROLE:

- Graduate.
- 6 months - 1 years of experience in Customer Service profile.
- Excellent verbal and written communication skills.
- Working knowledge of relevant computer software like Microsoft Office and Google apps.
- The patience and ability to engage customers in conversation.
- Ability to handle pressure and tight deadlines.
- Confident, articulate, and professional.
- Should work well in a team.

WHY WORK WITH LITTLE NAP:

- Overseas travel opportunity.
- Performance linked Incentives
- Get an opportunity to work in a world class corporate culture
- Fun filled WORKPLACE
- Amazing development and learning opportunities
- Excellent employee engagement activities
- Timely increments
- Gratuity

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Shift:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support (required)

**Language**:

- English (required)