Ind System Delivery Coordinator

Posting Description:
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Job Information

Job Title System Delivery Coordinator

Job Code 111600

Track Professional

Business Unit OLB Health COE

ARL Level (1 - 9) 6

Reports to ARL 6

Education B Tech/MCA or relevant qualification

Work Experience Min 6 years of experience

Shift Timings Flexibility to work in 24*5 shift environment

Aon Overview We are a leading global professional services firm providing a broad range of

risk, retirement and health solutions. Our 50,000 colleagues in 120 countries

empower results for clients by using proprietary data and analytics to deliver

insights that reduce volatility and improve performance

Scope

Business Overview

Work Description/Role

Summary:
Role overview:
Aon Health & Benefits offer market-leading consulting, broking and delivery

services to clients and their employees across organizations of all sizes,

geographies and industries. These offerings include: end-to-end solutions to

benefits management, alignment of your benefit plans with corporate strategy

and policies, considerable purchasing leverage, systematic and structured

approach

The System Delivery Coordinator is responsible for building and configuring

the benefit schemes for clients using internal/external configurable platforms,

against business requirements. The System Delivery Coordinator will work

closely with the requirements owners (SA/DA/BA), providing support against

internal user acceptance testing and user acceptance testing defects and will

be responsible for improving quality in both the delivery of change and

business as usual activities. Leading best practice adoption and improvement

for the team. Participating in innovation initiatives and drive results on

continuous improvement. Lead training to new configuration team members.

Ongoing Operations
- Expert knowledge of flexible benefit and Health Care domain to support the

client and the internal team;
- Provide technical expertise and domain knowledge;
- Work with the Senior Business Analyst/Business Analyst to ensure key

learning areas are driven out across all flex clients.
- Effective and transparent communication with Ops Manager/Team.
- Good understanding of all standard Procedure Documents
- Able to prioritize and identify change requests and adapt build approach

based on changes in scope.
- Designing solutions and evaluating the risks to the business
- Expert at stakeholder management;
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- Hand-on experience in estimation, risk management, preparing dashboard,

project progress report and summary reports and defect density reports to

monitor the project.

Design & Configuration
- Designing/encouraging innovative functional solutions which meet the

needs of the client and are in line with the current strategy for the product;
- Experienced in all configuration tools and systems. Expert in at least two

business configuration platforms.
- Demonstrate flexibility to varying business demands both in terms of

availability and technical delivery;
- Configuring the flexible benefit platform, workflow and content

management systems in line with the business requirements;
- Include configuration friendly comments in the customization and

descriptions to ease the maintenance;
- Identify system development needs and complete change request template

document.

Skills & Knowledge

**Requirements**:
Mandatory Skills

(Behavioral)

Mandatory Skills

(Specialized)

Good To Have:
Domain Knowledge
- Understanding of H&B, flexible Domain and implementation experience.

Configuration Skills
- Subject matter expert of database model and able to evaluate data trends

across clients;
- Proficient in writing complex queries.
- Expert in at least two business technology tools (Pervasive, GI, Kentico).
- Leading team initiatives around implementation approach to improve

engagement, time management, analytical skills

Communication Skills
- Excellent verbal and written communication skills
- Ability to communicate and sell complex technical ideas

Project Management
- Ability to manage work streams in a project
- Ability to work effectively in a project team
- Effective Business writing
- Project Management
- Quality Six sigma
- Data Analysis and reporting
- HTML and CSS

Advance Excel & VBA

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Works with: - Small to large project teams and extensive interaction with internal and/or

external clients.