Customer Care Executive

2 days ago

Visakhapatnam Andhra Pradesh, India TAIYO LABS Full time

Handle incoming and outgoing calls from patients and clients
- Schedule appointments for diagnostic tests and home sample collections
- Provide information about test packages, pricing, and availability
- Resolve customer queries related to reports, billing, and service issues
- Coordinate with phlebotomists, lab technicians, and other departments for smooth operations
- Maintain proper records of all calls, inquiries, and feedback
- Follow up with customers for feedback and service satisfaction
- Handle escalation calls in a professional and empathetic manner
- Assist walk-in customers at the front desk if required

**Skills & Qualifications**:

- Minimum qualification: Intermediate / Degree (Any stream)
- 1-3 years of experience in customer support or healthcare call center preferred
- Excellent verbal communication in English and local language
- Basic computer skills (MS Office, data entry, CRM usage)
- Good listening, patience, and interpersonal skills
- Ability to handle pressure and multi-task efficiently

**Job Types**: Full-time, Part-time

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8977734825

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