Customer Support Executive
4 days ago
**Responsibilities**:
- Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow-up with patients.
- Respond to emergency code announcements in a timely and professional manner.
- Maintain high levels of professionalism with patients while building strong relationships with each caller.
- Update patient data in the patient service database after each call.
- Maintain regular communication with the management team.
**Qualifications**:
- Must be 18 years of age or older.
- A graduate or pursuing graduation.
- Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.
**Other Information**:
- Rotational week off.
- Excellent verbal and written communication skills in Hindi, and English.
- Each shift will be 9 hours (8 hours working and 1-hour break)
- 4 weeks off in a month.
- Festival days are working, as people still get ill on holidays.
Pay: ₹14,070.45 - ₹18,067.71 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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