Service Co-ordinator
1 day ago
**Service Operations Management**: Oversee the service department's daily operations, ensuring timely and efficient service delivery for SPMs.
**Team Coordination**: Manage and coordinate with service engineers and technicians, assigning tasks based on priority and expertise.
**Customer Interaction**: Act as the primary point of contact for clients regarding service requests, feedback, and issue resolution.
**Scheduling & Dispatching**: Plan and schedule service visits, ensuring optimal resource utilization and mínimal downtime for clients.
**Installation Management**:
Planning and coordinating installation projects, ensuring timely completion and adherence to specifications.
Supervising and managing a team of installation technicians, providing guidance and training.
Resolving installation-related issues and ensuring customer satisfaction.
**Documentation**: Maintain accurate records of service activities, including reports, feedback, and maintenance logs.
**Inventory Management**: Monitor and manage spare parts inventory, coordinating with the procurement team for replenishments.
**Training & Development**: Identify training needs for the service team and coordinate relevant training sessions to enhance skills and knowledge.
**Process Improvement**: Continuously assess and improve service processes to enhance efficiency and customer satisfaction.
**Technical Proficiency**: Strong knowledge of hydraulic systems, special purpose machines, and related technologies.
**Leadership**: Proven ability to lead and manage a team effectively.
**Communication**: Excellent verbal and written communication skills for client interactions and internal coordination.
**Problem-Solving**: Ability to analyse issues, identify root causes, and implement effective solutions promptly.
**Experience**:
Relevant experience in servicing, maintaining, or repairing hydraulic equipment or special purpose machines.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Work Location: In person
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