Service Co-ordinator

1 day ago


PimpriChinchwad Maharashtra, India Patvin Engineering Pvt Ltd Full time

**Service Operations Management**: Oversee the service department's daily operations, ensuring timely and efficient service delivery for SPMs.

**Team Coordination**: Manage and coordinate with service engineers and technicians, assigning tasks based on priority and expertise.

**Customer Interaction**: Act as the primary point of contact for clients regarding service requests, feedback, and issue resolution.

**Scheduling & Dispatching**: Plan and schedule service visits, ensuring optimal resource utilization and mínimal downtime for clients.

**Installation Management**:
Planning and coordinating installation projects, ensuring timely completion and adherence to specifications.

Supervising and managing a team of installation technicians, providing guidance and training.

Resolving installation-related issues and ensuring customer satisfaction.

**Documentation**: Maintain accurate records of service activities, including reports, feedback, and maintenance logs.

**Inventory Management**: Monitor and manage spare parts inventory, coordinating with the procurement team for replenishments.

**Training & Development**: Identify training needs for the service team and coordinate relevant training sessions to enhance skills and knowledge.

**Process Improvement**: Continuously assess and improve service processes to enhance efficiency and customer satisfaction.

**Technical Proficiency**: Strong knowledge of hydraulic systems, special purpose machines, and related technologies.

**Leadership**: Proven ability to lead and manage a team effectively.

**Communication**: Excellent verbal and written communication skills for client interactions and internal coordination.

**Problem-Solving**: Ability to analyse issues, identify root causes, and implement effective solutions promptly.

**Experience**:
Relevant experience in servicing, maintaining, or repairing hydraulic equipment or special purpose machines.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Work Location: In person



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