Costumer Service Executive

20 hours ago

Mumbai, India Edobo Full time

**Hygiene**:
1. Minimum 2 -3 years of experience in customer support management

2. Should be fluent in communication (specially in English), efficient in handling the system

3. Education - At least bachelor’s degree

4. Strong phone contact handling skills and active listening

5. Familiarity with CRM systems and practices

6. Customer orientation and ability to adapt/respond to different types of characters

7. Ability to multi-task, prioritize, and manage time effectively

**Key Roles and Responsibilities**:

- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customer

**Note**: Having experience of e-commerce organization would be an add on advantage

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹250,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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