Operation Executive

Designation : Operation Executive

Experience : 0 to 1 Year

Job Time : 10:00 AM to 8:00 PM

**Skills**:**Key Responsibilities:1. Tour Coordination and Management**
- **Tour Planning**: Assist in the planning, development, and implementation of tours, including logistics, transportation, accommodations, and activity schedules.
- **Customer Service**: Handle customer inquiries, concerns, and requests regarding travel itineraries, tour packages, and related services.
- **Booking and Reservations**: Manage reservations for hotels, transport, excursions, and other services for tourists.
- **Quality Control**: Ensure that all services provided (hotels, transportation, activities) meet company standards and clients’ expectations.
- **Problem Solving**: Resolve any issues or conflicts that arise during tours or with bookings, ensuring customer satisfaction.

**2. Vendor and Supplier Management**
- **Supplier Relations**: Build and maintain strong relationships with suppliers (hotels, transport services, tour guides, etc.).
- **Contract Negotiation**: Assist in negotiating contracts and rates with vendors to ensure competitive pricing and quality services.
- **Vendor Coordination**: Coordinate with vendors for smooth operations, ensuring all bookings and services are confirmed and delivered on time.

**3. Operational Support**
- **Documentation**: Ensure all documentation related to tours, bookings, permits, and customer profiles are accurate and up-to-date.
- **Itinerary Management**: Review, customize, and finalize itineraries for clients, ensuring compliance with travel regulations and safety standards.
- **Travel Assistance**: Provide support to travelers before, during, and after their trips, offering guidance on travel documents, safety, and other relevant travel information.

**4. Financial and Reporting Tasks**
- **Cost Control**: Monitor and manage operational costs within budget and report any discrepancies or issues to management.
- **Reporting**: Prepare operational reports, including customer feedback, tour performance, and any operational challenges or successes.

**5. Customer Relationship Management**
- **Client Interaction**: Maintain regular communication with clients to understand their needs, preferences, and ensure a positive experience.
- **Feedback Collection**: Gather customer feedback and ensure that concerns are addressed promptly.
- **Post-Tour Follow-up**: Contact clients post-trip to collect feedback and ensure satisfaction, using insights for future improvements.

**6. Marketing and Sales Support**
- **Promotion**: Support the marketing team by providing operational insights to help promote tour packages and services.
- **Sales Support**: Work closely with the sales team to ensure all tours are available, properly priced, and operationally feasible.

**7. Compliance and Safety**
- **Regulations**: Ensure all tours comply with local, national, and international regulations and safety standards.
- **Risk Management**: Address potential risks in travel operations, and ensure safety protocols are followed.

**Qualifications and Skills:Education & Experience**:

- **Education**: Bachelor's degree in Tourism, Hospitality, Business Administration, or related field.
- **Experience**: Minimum 2-3 years of experience in tourism operations, travel coordination, or a similar role.
- **Certifications**: Relevant certifications in tourism or hospitality management are a plus.

**Skills & Competencies**:

- **Operational Skills**: Strong understanding of the operational aspects of the tourism industry, including logistics, reservations, and customer service.
- **Customer-Centric**: Excellent communication and interpersonal skills to provide exceptional customer service.
- **Problem-Solving**: Strong ability to think on your feet and solve operational challenges as they arise.
- **Attention to Detail**: Ability to manage multiple tasks simultaneously while ensuring high levels of accuracy.
- **Vendor Management**: Experience managing relationships with third-party vendors.
- **Tech-Savvy**: Proficiency in travel management software, CRM systems, and Microsoft Office Suite.
- **Language Skills**: Proficiency in [languages] is a plus, depending on the target market.

**Personal Attributes**:

- Strong organizational skills and ability to multitask effectively.
- Proactive, adaptable, and willing to work in a fast-paced, dynamic environment.
- Ability to work independently and as part of a team.
- Enthusiasm for the tourism and travel industry.

**Working Conditions**:

- The role may require occasional travel to tourist destinations or to meet with suppliers.
- Weekend or evening work may be required during peak travel seasons or for emergency support.

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 16/11/2024