Chief Operating Officer

3 days ago

Noida Uttar Pradesh, India Aaroh Marketing and Communications Private Limited Full time

**COO Job Description: Ecommerce & Marketing Agency (MSME Focus, US/UK/Germany)**

**Role Overview**

The Chief Operating Officer (COO) will drive operational excellence and strategic growth for an ecommerce and marketing agency serving MSMEs, with a strong focus on overseas markets including the US, UK, and Germany. This executive will oversee daily operations, optimize cross-border processes, and align teams to deliver scalable, efficient, and profitable business outcomes.

**Key Responsibilities**
- Lead and manage all agency operations, including ecommerce, digital marketing, client services, and supply chain management.
- Develop and implement operational strategies for growth in target overseas markets (US, UK, Germany), ensuring localization and compliance with regional regulations.
- Oversee multi-channel ecommerce operations (DTC, Amazon, marketplaces), ensuring seamless execution and peak performance.
- Optimize workflows, processes, and technology adoption to drive efficiency, scalability, and quality of service.
- Collaborate with the CEO and executive team to set and execute the agency’s vision, strategic priorities, and quarterly objectives.
- Manage financial performance, including budgeting, forecasting, and P&L accountability.
- Build, mentor, and lead high-performing cross-functional teams, fostering a culture of innovation and accountability.
- Oversee vendor relations, supply chain, and fulfillment, ensuring timely and cost-effective delivery to global clients.
- Ensure compliance with international trade, data privacy, and business regulations in all operating regions.
- Use data analytics to monitor performance, identify improvement areas, and inform decision-making.

**Ideal Qualifications**
- Proven experience in a senior operations role within ecommerce or digital marketing, with exposure to international markets.
- Strong understanding of MSME needs and challenges in cross-border ecommerce and marketing.
- Demonstrated expertise in scaling operations, managing P&L, and driving process improvements.
- Experience with marketplace management (Amazon, Walmart, etc.), supply chain, and vendor negotiations.
- Excellent leadership, communication, and stakeholder management skills.
- Data-driven mindset with strong analytical and problem-solving abilities.
- Familiarity with relevant technologies and operational best practices for global ecommerce and marketing.

**Key Focus**
- Operations
- Multi-channel ecommerce, cross-border delivery
- Strategy
- Growth in US/UK/Germany, MSME focus
- Team Leadership
- Build and mentor high-performing teams
- Financial Management
- Budgeting, forecasting, P&L accountability
- Technology
- Process automation, data-driven improvements
- Compliance
- International trade, data privacy
- This role requires a dynamic, adaptable leader capable of scaling a fast-paced agency and delivering results in diverse global markets.

Experience: 10 years

**Salary**: 75000 to 1 lakh

**Job Types**: Full-time, Permanent

Pay: From ₹75,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- COO: 10 years (required)

Work Location: In person

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