Customer Relationship Executive

1 week ago

Kochi, India TRINITY INTERNATIONAL STUDY ABROAD AND ACADEMY Full time

Customer Service Executive Responsibilities:
1. Manage large amounts of incoming and outgoing phone calls

2. Generate sales leads

3. Identify and assess customers’ needs to achieve satisfaction

4. Provide accurate, valid and complete information by using the right methods/tools

5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

6. Keep records of customer interactions

7. Follow communication procedures, guidelines and policies

8. Take the extra mile to engage customers

Requirements and skills:
1. 0 - 1 year of proven customer support experience

2. Strong phone contact handling skills and active listening

3. Familiarity with CRM systems and practices will be an added advantage

4. Customer orientation and ability to adapt/respond to different types of characters

5. Excellent communication and presentation skills

6. Ability to multi-task, prioritize, and manage time effectively

7. Education: Minimum Class 12th pass

**Salary**: From ₹12,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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